Cancellation policy

Cancellation policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 12-hour notice.

Our Policy:

  • Any cancellation or reschedule made less than in 12 hours before your appointment will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services.
  • If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
  • We require a payment for the service to confirm and hold your appointment. Cancellation fees will be kept from this payment.
  • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.